Bell blinked and temporarily withdrew its proposal for
measured service on Thursday rather than suffer a telco
version of the recent Rogers fiasco. It is hard to imagine
that Bell would have risked the wrath of the regulator and
stepped down if the great cable rebellion of 1995 had not
occurred. In a letter to Stuart MacPherson, Executive
Director of the CRTC telco division, Richard Tropea, Bell's
Director of Regulatory Affairs plays down the extent of the
backlash, euphemistically referring to "certain concerns
expressed by customers". He reinforces Bell's commitment to
pay-as-you-go pricing and indicates that the needed revision
to the application is the inclusion of a flat-rate option.
The CRTC, taking the role of a disapproving parent, granted
the request but demanded that the new application be
submitted in 60 rather than the requested 90 days. Perhaps
more painful was the Commission's categorical denial of
Bell's plea that the access banding application be allowed to
proceed according to the original schedule independent of the
TelecomLink (measured service) application. Access banding
removes a longstanding practice of equalizing rural and urban
rates. Rural areas would pay considerabley more than urban
areas under this proposal. No way, said the Commission,
clearly annoyed by this self serving suggestion. It intends
to adhere to its original decision to hear these two
applications together. All proceedings are cancelled until
both applications can be considered at the same time. Once
the new application is received, the Commission will notify
Bell and all parties who registered as participants about the
procedure to be followed. Bell's original plans had the
TelecomLink initiative up and running by July 1, 1997. In an
curious twist, Bell's request was filed with the Commission
"in confidence" a full 48 hours before the public was advised
of the new developments. "This short delay will allow the
Company time to adequately brief and prepare its customer
contact personnel to respond to enquiries." It doesn't seem
appropriate to have withheld this information so that Bell
could get its damage control operation in gear. The high
level of public concern about this application should have
made it imperative that the information be released
immediately for both common courtesy and public relations
reasons. But then, neither the communications industries nor
the regulator have really figured out that communication is
no longer a one way street.
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THE PUBLIC-INFORMATIOH HIGHWAY ADVISORY COUNCIL co-organized
by Marita Moll Shawn W. Yerxa aa319@freenet.carleton.ca
ai435@freenet.carleton.ca
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-- Marita Moll Ottawa, Ontario aa319@freenet.carleton.ca